We have completed a difficult year in which, in spite of everything, we have achieved great results. To the effort made to promote and carry out the work of helping those most in need, we must add the implementation of the new management platform, a key requisite for standardizing the activities of Fundación MAPFRE’s Volunteering Program in an efficient, objective and transparent manner. The volunteering work carried out has been extraordinary. We have recovered our pre-pandemic rhythm and collaborated with the social projects promoted by our Foundation. The highlight of 2023: we have helped more people around the world. This must be our main goal. Another aspect to highlight is the increased commitment of our volunteers. In 2023, we saw a steady increase in the number of hours dedicated to helping those most in need. This demonstrates how deeply rooted the true values of volunteering are, actions that always give back more than we give. This is what we call the emotional reward. Julio Domingo SoutoDirector General of Fundación Mapfre The highlight of 2023: we have helped more people around the world. This must be our main goal